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• MyAccount FAQs

My Account FAQs

The following are some questions you may have regarding your "My Account".

• Question: What is "My Account"?
• Question: Why would I want to set up an account?
• Question: What information can I find on "My Account"?
• Question: What do I have to do to view my account online?
• Question: What if I can't remember my account number?
• Question: Is the username and password case sensitive?
• Question: What are the password rules?
• Question: Why can't I view the website?
• Question: Why doesn't my account history show my most-recent payment?
• Question: What should I do if I have forgotten my password?

 

Common MyAccount Questions

Question:  What is "My Account"?

"My Account" is the section of our website that allows you to look at information about your account. Go to "My Account" to register for this service.

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Question:  Why would I want to set up an account"?

"My Account" offers convenient, 24-hour access to your Aspen Dental account information. You can make payments online, view recent account activity and examine your billing statements. Your account can be viewed from any computer at any time.

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Question:  What information can I find on "My Account"?

Once you are registered on "My Account", you will be able to look at your account balance,  your bills and change you mailing address..

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Question:  What do I have to do to view my account online?

Create an online account by registering yourself of our website. You will be asked to create a username and password that will allow you access to your account.

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Question:  What if I can't remember my account number?

 Your account number can be found in the upper right-hand corner of your statement. It is the number to the left of the dash.

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Question:  Is the username and password case sensitive?

No, you may register in any case and sign on in any case.

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Question:  What are the password rules?

Your password must be a combination of at least 7 letters and numbers. It must also contain at least one of the following special characters: !, @, #, $, %, & 

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Question:  Why can't I view the website?

If you are experiencing technical issues with My Account (i.e., creating an account, logging on, or making a payment), please contact us. If you have questions regarding your account activity or your account history, please call your local Aspen Dental office. 

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Question:  Why doesn't my account history show my most-recent payment?

  If you have questions about your account history, please contact your local Aspen Dental office. 

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Question:  What do I do if I have forgotten my password?

If you have forgotten your password, you simply enter your email address and your password will be emailed to you.

 

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